Resume Writing for Older Workers
Not all retirees mind working. Some work to bring in a little extra money. Some work simply for the healthcare benefits. Others work because they actually like the act of getting out of the house and socializing. And, you may be like me, semiretired. Resume writing is not a fun task, but if you’re going to find a job, you need to do it.
I gave some tips for resume writing in Part II of my blog, The Unexpected Retirement. If you want to build your own resume remember the following:
• List 10 years of experience, no more than that
• Your resume needs to reflect what exactly you want to do. See my example below, and how I list “Account Manager” at the top.
• Skills and competencies are important. If you’ve been out of the workforce for a while, you may need to get creative with this part.
If needed, I can build you the perfect resume so that you are confident when heading out for that next job. Resume writing rate is $50.00 which covers a phone call or email exchange with you to review your relevant job experience, which is followed by the actual preparation of your targeted resume. When I say “targeted”, I mean that if you are looking for a part time cashier job, your resume will be reflective of that. While I can prepare a general resume, in today’s times it is not recommended. Employers want to see that you want their job, not any old job.
You can email me at kardwellconsulting.com to get your resume started. Payment is via PayPal: PayPal Secure site. Thank you!
Sample Resume (mine)
Passionate and customer-centric Account Manager who has been responsible for proactively managing and upselling to top tiered retailers in the Northeast region. Applies presentation skills with an understanding of the customer’s point of view to move clients toward a favorable position of the company thereby opening up new opportunities. Operates with a strong sense of urgency and thrives in a fast paced environment. Met or exceeded quota of 5.5m per year and has been named top Account Manager for several years. Background includes Call Center Management experience, Office/business Management and Human Resource operations as well.
Core competencies include:
Client Relations * Strategic Planning * Forecasting * Presentation creation & delivery
Prioritization of internal/external demands* Closing the deal * Retail Analysis to include white space
Understanding Retail Business needs and the technology that provides the tools to meet those needs.
Call Center technologies, statistical analysis, people management
A brief summary about the company you worked for
Account Manager (from March 2013 to September 2016)
Responsible for customer success by taking ownership and proactively managing client relationships. Operates as the lead point of escalation/contact. Ensures client user community is actively engaged with the company. Identification of white space and selling into that space. Collaborates with internal departments to provide an exceptional client experience. Works with the Product Team to help map the future of the product. Travels up to 50% of the time to meet with C-Level , VPs and Directors for QBRs, presentations & demos (sometimes just lunch). Works with Outside Sales team to provide Services and Support overview for prospects. Forecasting and tracking of key account metrics.
Director, Help Desk (from July 2003 to March 2013)
Manage a staff of 90 call center agents including 7 managers for 24/7/365 department. Responsible for budgets, forecasts, hiring, terminations and training. Directly responsible for creating and negotiating contracts with Clients. Manage technology upgrade projects for the department. Manage rollout support projects for top retailers. Analyze performance statistics, e.g. average speed of answer, and making decisions on the basis of those statistics. Employee coaching, reviews, improvement plans, scheduling, payroll (through ADP) merit increase calculation. Responsible for creating and presenting policy and SOP to Executives. Comply with NY State Standards for employee harassment/discrimination issues.
Masters of Science, Business Administration
Marist College, Poughkeepsie, NY – 2013
Bachelors of Science, Business Management/Economics, MIS
State University of N.Y. – 2009
Proficient in Sales Force used to enter and track sales leads. Microsoft PowerPoint, Excel, Word, Outlook, Google Docs, POS and related systems